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Warranty Terms
All machines are sold on a repair and replacement basis, rather than refund, for any faults that occur.
The manufacturer provides a 1 Year parts and labour Warranty. Mug press heating elements have a 6 Month Warranty, as they are deemed to be consumable items.
*If you are within your warranty period and believe there is a fault with your heat press, please contact Xpres Technical Support. After diagnosing the fault, a report is raised with the manufacturer. The manufacturer will then contact you directly.
** For Return to Base Warranty services, it is the responsibility of the customer to arrange for the return of goods (transportation logistics and costs), ensuring the machine is secured, protected and insured sufficiently in the original or appropriate packaging to protect from damage during transit.
The manufacturer does not accept responsibility for any damages which occur during the transportation, due to the use of insufficient packaging. Documenting the condition of goods prior to departure is advised.
The manufacturer will arrange to return goods (transportation logistics and costs) to the customer as part of the warranty service.
Bambi provide a 1 year return to base warranty for BB model compressors and a 2 year return to base warranty for the VT models. These warranties cover defective parts and labour.
If you are within your warranty period and believe there is a fault with your compressor, first please contact Xpres Technical Support. The Xpres technical team will aim to resolve any problem over the phone. If this cannot be achieved a fault report is raised with the manufacturer, who will then contact you directly to further diagnose and resolve any warranty problem.
A 12 month return to base warranty is included as standard, unless otherwise stated at point of sale. HPD mug press elements do not have a warranty, as they are deemed to be consumable items.
*If you are within your warranty period and believe there is a fault with your heat press, please contact Xpres Technical Support. After diagnosing the fault, a report is raised with the manufacturer. The manufacturer will then contact you directly.
** For Return to Base Warranty services, it is the responsibility of the customer to arrange for the return of goods (transportation logistics and costs), ensuring the machine is secured, protected and insured sufficiently in the original or appropriate packaging to protect from damage during transit.
The manufacturer does not accept responsibility for any damages which occur during the transportation, due to the use of insufficient packaging. Documenting the condition of goods prior to departure is advised.
The manufacturer will arrange to return goods (transportation logistics and costs) to the customer as part of the warranty service.
Epson provide a 1 Year Warranty as standard, unless otherwise stated at point of sale. Faults should firstly be diagnosed by Xpres Technical Support before being referred to the Epson.
The warranty is invalidated if the printer has used non-genuine / third-party inks. Epson Large Format Systems must be kept in an environment where the temperature is consistent; for Operating Temperature Guidelines, refer to your printers’ User Manual.
As with the machines listed above, faults should firstly be diagnosed by Xpres Technical Support before being referred to the manufacturer.
OKI Laser Printers have a 1 Year Onsite Manufacturer Warranty from the date of purchase (consumable items have a 3 Month Warranty). You should first contact Xpres Technical Support who will identify the problem and refer you to your local service centre. Alternatively, you will be advised to call the main OKI warranty line who will then go through diagnostics over the phone with you.
In the rare event of hardware failure, Xpres require the original printer box should the printer need to be returned for any reason.
Mimaki supply a 2 Year Manufacturer Warranty (unless otherwise stated at point of sale) on the following machines:
Mimaki supply a 1 Year Manufacturer Warranty (unless otherwise stated at point of sale) on the following machines:
If the printer has been set up with sublimation inks, the warranty reverts to 12 months.
If a fault is diagnosed by Xpres Technical on any Mimaki machine within its warranty period, Xpres will contact the manufacturer to arrange for the repair on your behalf.
For full details of warranty please refer to system manufacturer documentation or contact Xpres. For Operating Temperature Guidelines, refer to your printers’ User Manual.
Sawgrass machines have the following warranty:
All faults should firstly be diagnosed by Xpres Technical Support before being referred to the manufacturer. In the rare event of a technical/hardware failure, Sawgrass require the printer to be returned in its original packaging should the machine need to be repaired or replaced. Damages which occur through the use of non-original packaging, may invalidate your warranty.
For Operating Temperature Guidelines, refer to your printers’ User Manual.
Roland supply a 2 Year Manufacturer parts and labour warranty (unless otherwise stated at point of sale) on the following machines:
Roland supply a 1 Year Manufacturer parts and labour warranty (unless otherwise stated at point of sale) on the following machines:
If a fault is diagnosed by Xpres Technical on any Roland machine within its warranty period, Xpres will contact the manufacturer to arrange for the repair on your behalf.
For full details of warranty, please refer to system manufacturer documentation, or contact Xpres.
For Operating Temperature Guidelines, refer to your printers’ User Manual.
Royal Sovereign calendar press systems are supplied with a 1 Year Manufacturer parts and labour warranty.
The supplied warranty does not cover misuse, negligence or accidental damage.
Sefa heat presses are supplied with a 2 Year Manufacturer Warranty, covering parts and labour.
Desktop heat presses i.e. Sefa Rotex / Duplex, are covered by a 2 Year Return to Base Manufacturer Warranty, covering non-consumable parts and labour (customer liable for return costs and the use of appropriate protective packaging, if the original shipping crate is no longer available).
Large format heat presses and any other Sefa systems i.e. Sefa Subli 1510, tunnel dryers, drying cabinets are covered by a 2 Year Xpres Onsite Warranty, covering non-consumable parts and labour.
Large format heat presses sold outside of Mainland UK are covered by a 2 Year Xpres Onsite Warranty, excluding associated travelling costs (i.e, flights, ferry or similar).
*If you are within your warranty period and believe there is a fault with your heat press, please contact Xpres Technical Support. After diagnosing the fault, a report is raised with the manufacturer. The manufacturer will then contact you directly.
** For Return to Base Warranty services, it is the responsibility of the customer to arrange for the return of goods (transportation logistics and costs), ensuring the machine is secured, protected and insured sufficiently in the original or appropriate packaging to protect from damage during transit.
The manufacturer does not accept responsibility for any damages which occur during the transportation, due to the use of insufficient packaging. Documenting the condition of goods prior to departure is advised.
The manufacturer will arrange to return goods (transportation logistics and costs) to the customer as part of the warranty service.
The Schulze pre-treatment systems come with a 12 month Return to Base Warranty, covering non-consumable parts and labour. Faults should firstly be diagnosed byXpres Technical Support who will advise the necessary course of action
Please note: Brass / stainless steel nozzles and filters are not covered by warranty, as these are deemed consumable items.
Vivid Easymount® laminators are supplied with a 1 Year Manufacturer Onsite Warranty (excluding Easymount EM880 which is Return to Base) which covers defective parts and labour. This does not cover film jams, misfeeds or other operator related errors, which would be chargeable.
Faults should firstly be diagnosed by Xpres Technical Support.
Please contact Xpres Customer Services for warranty terms on individual items, optional hardware accessories and support products.
Please note: The above warranty terms apply to mainland UK addresses, as defined by our delivery information. Customers located outside mainland UK areas are liable for returning goods at their own expense. Please contact Xpres Customer Services for further information.